Last updated: 28 October 2026
BIOCORE is operated by NISHIKA CREATION. This Privacy Policy explains how we collect, use and share personal information when you visit biocore.co.in, place an order or contact us.
1. Information we collect
When you place an order or contact us, we collect the information you provide, such as your name, email address, phone number, billing and delivery addresses, order details and correspondence.
If you create a customer account, we also process the account information needed to manage your account and orders.
Our website and service providers may process technical information, such as your IP address, browser information and website activity, to operate the store, maintain security and resolve technical issues.
2. How we use your information
We use personal information to:
- Process payments, fulfil orders and arrange delivery.
- Send order confirmations, delivery updates and other order-related messages.
- Manage customer accounts and respond to enquiries.
- Handle cancellations, returns, refunds and complaints.
- Prevent fraud, maintain website security and meet applicable legal and accounting requirements.
3. Payments through Razorpay
Online payments are processed through Razorpay. Information required to process and verify a payment, including relevant contact, billing and transaction details, is shared with Razorpay.
Payment credentials entered through Razorpay are handled by the payment provider. Please do not send us your card details, CVV, OTP, UPI PIN or banking passwords.
For details about Razorpay’s handling of personal information, visit:
https://razorpay.com/privacy-policy/
4. Sharing your information
We share information as needed with payment providers, delivery partners, website hosting and technical service providers, and advisers who help us operate our business.
We may also disclose information where required by law or where necessary to address fraud, security incidents or legal claims.
5. Cookies and website features
Our website uses cookies and similar technologies to support functions such as your shopping cart, checkout and account login.
You can manage cookies through your browser settings. Blocking certain cookies may affect shopping or account features.
We have not currently enabled Google Analytics, Meta Pixel or a WhatsApp chat integration. If we introduce additional tracking tools, we will update this policy and provide any notices or choices required.
6. Retention of information
We retain personal information for as long as needed for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution and applicable legal obligations.
Some transaction records may need to be retained after an account is closed or a deletion request is received.
7. Your privacy requests
You can contact us to request access to, correction of or deletion of your personal information, or to raise a privacy complaint. Where processing relies on your consent, you can contact us to withdraw that consent.
We may need to verify your identity before acting on a request. Requests are handled subject to applicable law and any records we must retain.
8. Security
We take reasonable measures to protect personal information. However, no website, internet transmission or electronic storage system can be guaranteed completely secure.
9. Changes to this policy
We may update this Privacy Policy when our services or information practices change. The latest version will appear on this page with an updated date.
10. Contact us
For privacy questions, requests or complaints, contact:
NISHIKA CREATION
BIOCORE
C-4/224, Sector-6, Rohini
Delhi – 110085, India
Email: nishikacreation63@gmail.com
Website: https://biocore.co.in