Refund & Return Policy

At Biocore, we strive to ensure that every customer is satisfied with their purchase. Due to the personal care nature of our products, returns and refunds are subject to the policy below.

1. Returns

For hygiene and safety reasons, we do not accept returns on opened, used, or tampered products.

Returns may only be accepted if:

the product delivered is damaged
the product delivered is leaking
the wrong product was delivered
the item is missing from the order

To request a return or replacement, you must contact us within [24–48 hours] of delivery with:

your order number
clear photos of the product
packaging photos
an unboxing video, if available

2. Refunds

Refunds will only be processed after we review and approve your request. If approved, the refund will be issued to your original payment method within [5–10 business days].

Shipping charges, if any, are generally non-refundable unless the issue was caused by us.

3. Replacements

If your order is eligible, we may offer a replacement instead of a refund, depending on product availability.

4. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or incorrect on arrival:

opened products
used products
products with missing original packaging
items purchased during clearance or final sale, unless defective
products damaged due to misuse, improper storage, or handling after delivery

5. Cancellation

Orders may be cancelled only before they are shipped. Once the order has been dispatched, it cannot be cancelled.

6. How to Request Support

To request a refund, replacement, or support, contact us at:

Biocore
Email: [Support@biocore.co.in]
Phone: [+918527243568]

Please include your order number and issue details for faster resolution.

Biocore reserves the right to update these policies at any time without prior notice. Please review this page periodically for changes

Refund & Return Policy